About the service Thera South Midlands is a supported living service providing care and support to people in their own homes in the counties of Leicestershire, Northamptonshire and Hertfordshire. At the time of the inspection there were 30 people receiving personal care and support in 15 supported living settings.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. Staff felt a disability should not restrict people’s ability to be a full and active member of society. People were supported with meaningful activities of their choosing both in and out of the service.
People received kind and compassionate care. Relatives trusted the services and felt their family members were cared for and safe. The service supported people’s relationships with their families and peers. Relatives could openly voice their concerns, and they felt listened to and respected.
People were supported by sufficient numbers of staff. Staff knew people well and respected people’s dignity and confidentiality. Staff understood and could recognise signs of abuse and knew how and who to report their concerns to.
An induction and training programme were provided to staff to ensure they were suitably skilled to support people safely.
People’s medicines, equipment and environment were managed safely. Their nutritional needs were met but mealtime experiences were not always a positive experience for people.
The services were managed well and where any issues were highlighted managers acted to make improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 February 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the new registration for this service.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Thera South Midlands under the ‘archived’ reports on our website at www.cqc.org.uk.