Updated 31 August 2021
The Upstairs Surgery is situated in East London, within NHS Havering Clinical Commissioning Group (CCG). The practice provides services to approximately 6,381 patients under a General Medical Services contract (an agreement between NHS England and general practices for delivering primary care services).
The practice is located on the first floor of a purpose-built health centre, with access via the communal lift and stairs. The building accommodates two other GP practices as well as other local healthcare services, such as phlebotomy.
The provider is registered as a partnership with the CQC to carry on the following regulated activities: Diagnostic and screening procedures; Family planning; Maternity and midwifery services; and Treatment of disease, disorder or injury.
The clinical team at the practice consists of two male GP partners, one female locum GP, and one full-time and two part-time female practice nurses. They are supported by a practice manager, a senior administrator, and a team of reception and administrative staff.
The practice is open on Monday and Tuesday from 8am to 7.30pm, and on Wednesday, Thursday and Friday from 8am to 6.30pm. Appointments include home visits, telephone consultations and online consultations. Patients telephoning when the practice is closed are directed to the local out-of-hours service provider.
Information published by Public Health England rates the level of deprivation within the practice population group as five, on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest; in England, people living in the least deprived areas of the country live around 20 years longer in good health than people in the most deprived areas. National General Practice Profile describes the practice ethnicity as being 57.4% White, 21.7% Asian, 14.7% Black, 4.2% mixed race, and 2% other ethnicities.