We carried out a review of the data available to us about Sunlight Care Newham on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sunlight Care Newham, you can give feedback on this service.
Vista Care Solutions is a domiciliary care service registered to provide personal care support to people with a learning disability, autism spectrum disorder, sensory impairment, people with an eating disorder, mental health, people who misuse drugs and alcohol, physical disability, and the whole population. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 25 people were receiving personal care support.
People’s experience of using this service and what we found
People and their relatives told us they felt safe with the staff. People were supported by enough and suitable staff who knew how to keep them safe from the risk of harm and abuse. People were supported safely with medicines. People were protected from the risk of infection. People’s accidents and incidents were recorded however the provider did not record lessons learnt. We have made a recommendation in relation to lessons learnt
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s healthcare associated risks were identified and assessed. Risk assessments included mitigating factors to ensure safe care. People’s needs were assessed before they received a service. People’s needs were met by staff who were well trained and received regular support and supervision. People’s dietary needs were met effectively.
People and their relatives told us staff were caring and treated them with respect and dignity. People and their relatives told us they were very happy with the service. People were involved in making decisions regarding their care. People were supported to remain as independent as possible.
Care records were up to date, person centred and comprehensive. People’s cultural and religious needs were respected when planning and delivering care. Discussions with the registered manager and staff showed that they respected people’s sexual orientation so that lesbian, gay, bisexual, and transgender people could feel accepted and welcomed in the service. The provider had a complaints procedure in place and people knew how to make a complaint.
People, relatives and staff told us the registered manager was approachable and supportive. Staff told us they felt well supported by the service. The service had quality assurance processes in place. The service worked well with other organisations to improve people’s experiences.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 03/12/2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration and when the service had begun to provide care to people.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.