2 December 2019
During a routine inspection
People’s experience of using this service
People told us they were settled and happy with the service provided by Sefton New Directions. They told they received their medicines on time and staff supported them when needed.
Arrangements were in place for checking people's home environment to help ensure it was safe and any obvious hazards were assessed, and plans put in place to reduce the risk.
People told us that staff had the skills and approach needed to help ensure they were receiving the right care. The service had been newly registered a year ago and managers were continuing to build a solid staff team. The service was staffed appropriately and consistently, and most staff had been employed for several years in care. They were experienced; this helped to develop positive relationships with people they supported.
People told us that they felt safe when being supported and no-one raised any concerns about their care; one person commented, “I feel safe whenever my carer comes.”
There were a series of quality assurance processes and audits carried out internally and externally by staff and visiting managers on behalf of the provider. These were effective in monitoring the quality of the service. Feedback was gathered from the people being supported and their relatives.
The formal assessment and planning of people’s care in care records had been reviewed and updated. Records reviewed contained very good detail of people’s care needs and evidenced their involvement in the planning of their care.
The staff we spoke with described how they would recognise abuse and the action they would take to ensure actual or potential harm was reported. Staff were regularly updated with necessary training.
People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests when required; the policies and systems in the service supported this practice.
Rating at last inspection:
This service was registered with us on 11 December 2018 and this was the first inspection.
Why we inspected:
This was a planned inspection based on the date of registration.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk