We carried out a review of the data available to us about Kinect Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kinect Services Limited, you can give feedback on this service.
Kinect Services Limited is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection there were seven people using the service, however only four people were receiving personal care.
People’s experience of using this service and what we found
People and relatives told us that they felt safe using the service and appreciated having the same care staff. Staff always attended visits, usually at the time arranged and if they were going to be late, people were informed.
People and relatives said staff were very good and treated them respectfully in a dignified manner. They were happy with the care they were receiving. People confirmed that staff followed infection control procedures and used gloves and aprons when attending to personal care.
A comprehensive initial assessment was carried out by the registered manager and people confirmed they were involved in their care planning. Computerised care plans were person-centred and provided easy to follow guidance for staff. Relatives told us they liked the accessibility they had to the care plans, which allowed them to leave messages for staff and to monitor the care their relative was receiving.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives were confident that if they had any concerns they could raise them with the registered manager and they would be dealt with appropriately.
Oversight of the service was managed by the registered manager and senior care worker, and the computerised care plans allowed for ‘live-time’ monitoring. They worked alongside staff, providing observational supervisions and guidance.
Staff recruitment files demonstrated that all staff had received a DBS check however some aspects of the recruitment process were not completed. Some staff references that were requested had not been received. We discussed this with the registered manager. Since the inspection the registered manager had informed us they had followed up reference requests and had introduced a new check list. Staff had received a comprehensive induction and observational competency supervisions.
Staff received training, which consisted of theory and practical sessions. Training subjects completed were recorded in different documents. The registered manager was reviewing a system to collate training information. We discussed with the registered manager systems that would notify when refresher courses were due. Since the inspection, the registered manager has told us they have now entered information on the recall computer system.
We spoke with the provider who was confident in the management skills of the registered manager. The registered manager was professionally qualified and experienced and told us they felt supported by the provider.
Meetings were held weekly with the provider and registered manager. Because the service was small and new, there had been no formal staff meetings. The registered manager told us they were arranging to hold staff meetings.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 18 January 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the registration date.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.