Optimise Health Clinic - Colmore Building

Updated 14 May 2021

Optimise Health Clinics Ltd is the registered provider for this service. The clinic is located in Birmingham city centre in the basement 2 floor of the Colmore Building, 20 Colmore Circus Queensway, Birmingham, B4 6AT.

The service is registered with CQC to provide the following regulated activities:

• Diagnostic and screening procedures.

• Surgical procedures.

• Treatment of disease, disorder or injury

The clinic provides private healthcare services to private fee-paying patients or to clients on a corporate scheme. The provider has responded to patients’ needs and during the COVID-19 pandemic has developed the service to provide an online doctor and private GP home visiting service. The clinic works with a courier pharmacy service to deliver next-day prescription medication and has links to an online psychology service that patients can be referred to.

The clinic registers adults and children. People registered with the service have the option of face to face, telephone and video consultations. People can access appointments through the website or by calling the clinic. All appointments including home visits must be pre-booked. The clinic does not offer a walk-in service.

The clinic has one male clinician and an administrator.

Reception services at the clinic are provided by the Colmore Building management team.

The clinic is open Monday to Friday 8.30 am to 6 pm. Evening telephone and video consultations are available.

For out of hours advice patients are advised to contact NHS 111. More information about the clinic can be found on their website.

How we inspected this service

• We conducted staff interviews face to face and by using video conferencing
• We requested evidence from the provider
• We carried out a short site visit

Updated 14 May 2021

We carried out an announced inspection at Optimise Health Clinic - Colmore Building (also known as Dr Finlay’s Private Practice) on 4 May 2021. Overall, the clinic is rated as Good.

Safe - Good

Effective - Good

Well-led - Good

Following our previous inspection on 17 September 2019, the clinic was rated Requires Improvement overall and for Safe and Well-led key questions but rated Good for providing Effective, Caring and Responsive services.

The full report for the previous inspection can be found by selecting the ‘all reports’ link for Optimise Health Clinic - Colmore Building on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was a focussed follow-up inspection to follow up on any breaches of regulations identified in the previous inspection. The key questions inspected were: Safe, Effective and Well-led. We carried forward the ratings from the previous inspection for Caring and Responsive.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

• Conducting staff interviews using video conferencing
• Requesting evidence from the provider
• A short site visit

Our findings

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this clinic as Good overall.

We found that:

• The provider had responded appropriately to our concerns that we raised in our previous inspection in September 2019.
• The provider had improved governance processes to ensure the safety of staff and patients.
• The provider had developed the service during the COVID-19 pandemic to continue to be responsive to patients’ needs.
• The way the practice was led and managed promoted the delivery of person-centre care.

Whilst we found no breach of regulation, the provider should:

• Continue to monitor and review policies, systems and processes to ensure the clinic continues to provide safe services as the service develops post pandemic.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care