We carried out a review of the data available to us about Wigan Reablement Service on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Wigan Reablement Service, you can give feedback on this service.
Wigan Reablement Service provides a stepping stone to independence, providing people with support to regain lost skills, learn new ones and adapt to the challenges that independent living can present. It is a short-term service of up to six weeks, which is implemented free of charge following a person’s discharge from hospital or significant change in their ability to cope at home. Support is also used as an assessment to determine whether a longer term care package is required. At the time of inspection 114 people were using the service.
People’s experience of using this service:
People spoke highly of the care and support they received from staff who were described as being “brilliant”, “exceedingly helpful” and went “above and beyond expectations”. Without exception, each person we spoke with said they felt safe, well supported and would recommend the service to others.
The service ensured people were central to the entire reablement process, providing exceptionally person-centred care, which was responsive to people’s needs and wishes. Changes to support plans were both welcomed and facilitated immediately, to ensure people received support in the areas they both needed and wanted.
As well as supporting people, the service also provided support and advice to relatives, which was very much appreciated. One relative told us, “’They’ve been great. I’m his full time carer and they take the time to talk to me as well, which is really nice. They also give me little tips to help me improve the care I provide.’’
The service had developed excellent links with a range of professionals and organisations, to improve both the quality of the service as well as the care provided to the wider population as a whole. The service volunteered to take part in a range of pilot schemes, to increase staff’s skills and improve people’s experiences.
Staff spoke highly about the training and support provided. Staff told us they felt valued as well as trusted and empowered to make decisions on a day to day basis, to ensure people received the most effective care and support possible.
People were encouraged to provide their views and opinions about the service, to help drive continuous improvement. The service used a range of audits and quality monitoring systems, to help support this process.
Both people and staff felt the service was exceptionally well run. The registered manager was seen as a positive role model, whose enthusiasm radiated throughout the service.
For more details please see the full report either below or on the CQC website at www.cqc.org.uk
Rating at last inspection:
This was the first inspection since the service had re-registered in December 2018, due to moving offices.
Why we inspected:
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received. Newly registered services are inspected within 12 months of registration.
Follow up:
We will continue to monitor information and intelligence we receive about the service to ensure care remains safe and of good quality. We will return to re-inspect in line with our inspection timescales for outstanding services, however if any information of concern is received, we may inspect sooner.