Weavers Care Home

Updated 21 May 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of two inspectors.

Service and service type

Weavers Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

Our planning considered information we held about the service. We reviewed information we had received from the provider such as notifications of events they are required to send us by law. We sought feedback from the local authority who worked with the service. A representative of the local authority spoke positively of the service and reported no concerns. We had not asked the provider to send us a provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We spoke with seven people who lived at Weavers Care Home and six relatives. We spoke with the provider, the registered manager, four members of care staff and the chef.

We spent time observing the care people received, staff interactions and activities. We reviewed records relevant to the running and quality monitoring of the service, staff training, a selection of policies and procedures and recruitment records. We looked at three peoples care and medicine records. We also checked the building to ensure it was clean, hygienic and a safe place for people to live.

After the inspection

We continued to seek clarification from the provider to validate evidence found including quality assurance records.

Updated 21 May 2020

About the service

Weavers Care Home is a residential care home that provides personal care and accommodation for up to 33 people. At the time of our inspection there were 25 people living at the home. The home is a large, residential building which has been adapted to meet the needs of the people living there.

People's experience of using this service and what we found

The registered manager and staff were very responsive and creative in finding ways to improve the quality of life for people living at the service. People were supported to maintain and develop new interests and people were supported to be involved in the local community. There was an excellent range of activities and opportunities available to people inside and outside the home.

The service provided a consistently high standard of compassionate end of life care and took into consideration the needs of relatives and friends

The provider had safeguarding systems to protect people from the risk of abuse or unsafe care. Staff were aware of the procedures, had received training on it and knew what action to take. The provider had policies and procedures for safe staff recruitment and the registered manager made sure sufficient numbers of appropriately trained and skilled staff were on duty to give people the support they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Risks to people's health and safety were assessed and mitigated and equipment maintained for safe use. Staff assessed and reviewed people's health and social needs and were supported with the proper and safe use of medicines.

Care plans had been developed with the close involvement of the person and where appropriate their families to give a clear picture of them and their needs. People received support to maintain good nutrition and hydration in line with their personal choice.

Staff were kind and caring towards people and had developed trusting and mutually respectful relationships with them. Staff knew people well, including their personal histories, interests, and preferences. We saw that staff treated them with kindness and compassion and made sure their dignity was maintained.

Staff felt valued by the management team and enjoyed working at the service. The registered manager and the provider completed a range of quality assurance checks to promote continuous improvement of the service. The registered manager displayed a strong knowledge and understanding around the importance of working closely with other agencies and healthcare professionals to make sure people had good care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 01 October 2016). Since this rating was awarded the provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.