We carried out a review of the data available to us about White Rose Homecare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about White Rose Homecare Limited, you can give feedback on this service.
Medication Administration Record (MAR) charts needed to include clear detail when people managed their own medicines but required occasional support from staff. Staff knew what to do if they thought someone was at risk. Risks were appropriately assessed and reviewed but some required more detail. Safe recruitment processes were in place to ensure staff were suitable to work with vulnerable people. Systems were in place to make sure there were enough staff available to meet people’s needs. Infection prevention and control (IPC) systems were in place to reduce people’s risk of infection, including COVID-19.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and promoted independence. Documentation needed to better evidence people’s involvement in care planning and consent to support.
Staff received induction training and followed a programme of continuous learning. Staff said they felt well supported. People’s needs were assessed, and care and support were regularly reviewed.
Feedback we received from people who used the service and their relatives was complimentary about all staff. Staff involved people in decisions about their care and consulted people regarding what they wanted.
Systems were in place to make sure the service complied with the Accessible Information Standards.
People’s care records documented the level of care and support required. They were up to date and were regularly reviewed. All concerns were responded to appropriately.
People, relatives and staff spoke highly of the management at the service. Systems were in place to monitor the quality and safety of the service. People were provided with the opportunity to feedback on the service they received, and any suggestions for improvement were welcomed. The service worked well in partnership with others to ensure the best outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: This was the first rated inspection of this service since registration in December 2018.
Why we inspected: This was a planned inspection based on the date of registration.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
White Rose Homecare is a domiciliary care agency providing care to people in their own houses and flats. This service was registered with the Care Quality Commission in December 2018, although the first service commenced in September 2019. At the time of our inspection, two people were receiving this service. We have been unable to allocate a rating to our key questions to give an overall rating as there was insufficient service history for us to form a judgement.
People’s experience of using this service and what we found
Staff were able to recognise signs of abuse and knew how to report this. No safeguarding incidents had occurred up to the time of this inspection. There were sufficient numbers of safely recruited staff to meet people’s needs. Risks to people had been assessed, although some updates were needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received effective support through induction and ongoing supervision. People needed minimal assistance to ensure they had sufficient nutrition and hydration. People were supported to access healthcare services and examples were found where this happened.
Staff were motivated to provide safe, effective and compassionate care. People’s care needs and preferences were well known to staff. People’s equality, diversity and human rights were protected by staff.
Feedback from a relative regarding the service provided to one of the two people supported was very positive.
Care planning records showed aspects of person-centredness, although information known to staff was not fully recorded and reviews needed further detail to ensure these reflected staff knowledge.
The registered provider’s consultant had commenced their audit in November 2019. A second audit showed the following month showed improvements in the service. No formal staff meetings were taking place due to the size of service, although staff were in day-to-day contact. There had been no incidents requiring a statutory notification to the Care Quality Commission. The registered manager was open and transparent throughout the inspection.
Rating at last inspection
This service was registered with us on 19 December 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered with the Care Quality Commission.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.