We carried out a review of the data available to us about Allbest Solutions Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Allbest Solutions Limited, you can give feedback on this service.
Northpoint House is a domiciliary care agency providing care to older people who live in their own homes and flats. The office is based in Woking and all the supported people live in the local area.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were two people receiving support with personal care at the time of our inspection.
People’s experience of using this service and what we found
People received care and support responsive to their needs and lifestyle choices. Staff supported people to feel in control of their lives and encouraged them to accept care in a gentle and kind way, respecting their wishes and choices. People were treated with dignity and their independence was promoted by staff.
People were protected from avoidable harm by staff who knew how to support them safely and what to do should there be any concerns around their health, safety or wellbeing. The provider had good systems in place to address any potential risks to people and safeguard them from abuse.
The provider involved people and their relatives in care planning and ensured that open and transparent communication was in place, enabling them to provide ongoing feedback and working proactively to address any changes. Staff worked with people’s families to source additional support and refer them to appropriate healthcare services when needed.
Staff received training and support to be able to provide quality care. People were encouraged and supported to access their local community. The provider ensured the care visits were timely and flexible. The registered manager followed safe recruitment practices and ensured only suitable staff was employed by the organisation.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider championed positive and open culture where people were treated in a personalised and inclusive way. The registered manager implemented good governance systems and monitored care delivery effectively to ensure continuous development of the service in line with national best practice guidance and legal requirements. The provider worked in partnership with local authority, healthcare professionals and other care providers in the local area.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 February 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.