Fuchsia Homecare Cambridge

Fuchsia Homecare provides personal care and support for people in their own homes. At the time of our inspection there were 52 people using the service.

People’s experience of using this service and what we found

There had been good improvements made since our last inspection. People, relatives and the staff team were positive about their experiences at the service.

At our last inspection we found the provider to be in breach of regulation 17 of the Health and Social Care Act (2008). Due to the improvements made since the last inspection the provider was no longer in breach of this regulation.

People’s experience of using this service and what we found

The provider had policies and procedures to ensure people were kept safe. The registered manager understood safeguarding and the importance of reporting any concerns. However, we found that although improvements had been made there was further improvement required. The registered manager addressed this with an action plan that was implemented immediately.

Quality assurance audits were completed. Where issues were identified these were reviewed and action plans completed to ensure improvements were made. The provider had a system in place to respond to complaints and this was monitored by the registered manager.

People told us they felt safe and were happy with the care and support they received. Peoples care plans contained information about their care needs and provided good guidance for staff. Risk assessments were appropriate and were reviewed regularly and when required. Peoples cultural needs were respected, and communication was available in many forms that included easy read, preferred language and braille.

Staff received regular training which included infection control, and understood how to keep people safe and the importance of reporting any concerns. Staff understood their roles and felt supported by the registered manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 12 December 2019).

Why we inspected

This was a planned inspection based on the previous rating.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Responsive and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Fuchsia Homecare provides personal care and support for people in their own homes. At the time of our inspection there were 30 people using the service.

People’s experience of using this service and what we found

The registered manager had quality assurance systems to ensure the monitoring and improvement of the service. People, relatives and staff felt the registered manager was approachable and the registered manager had an open-door policy. However, the registered manager had not recognised an incident that needed to be raised as a safeguarding or investigated to ensure all appropriate steps were taken. They had not documented or informed the provider.

Staff did not always document or report incidents when required to ensure these could be appropriately reviewed and measures put in place to reduce reoccurrences. Staff and the registered manager understood their responsibilities, however, in practice the provider’s policies and procedures were not always followed to ensure best practice and lessons were learnt.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt safe and were happy with the care and support they received. There were enough staff employed to ensure people’s needs were met in a timely way.

Staff were knowledgeable about people’s needs and how to support them safely. People and relatives told us staff were kind, caring and respectful towards them. Relatives confirmed they felt staff provided good care and support. People were involved in their care and where appropriate their relatives as well.

Staff received regular training, supervision and appraisals to develop further. Their skills and knowledge were regularly reviewed through competency assessments.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21/12/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the registration date.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.