Clare Mount

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Requires improvement

• Responsive

  Requires improvement

• Well-led

  Inadequate

Our view of the service

Date of Assessment: 3 July to 9 July 2024. Clare Mount is a nursing home providing accommodation and personal care to 24 people with a variety of conditions at the time of our visits. Most of the people at the home were living with dementia and other cognitive impairments. The home is registered to provide care for up to 29 people over 2 floors in one building. This assessment was prompted by concerns we received about the service. At this assessment we found the provider was in breach of 4 regulations and 2 of these breaches were continued breaches from the last inspection. The provider failed to ensure they consistently provided safe care and treatment and needs to make improvements to health and safety and people’s individual risk management, safe environments, person-centred care, the need for consent and overall governance of the service. We found a number of significant concerns at this assessment and were not assured that the provider's governance ensured people always received safe, effective, good quality care. The service was in a Multi-Agency Concerns (MAC) process led by the local authority at the time of the inspection due to multiple concerns from other agencies.

People's experience of this service

Relatives told us they found there was enough staff in the home when they visited and two relatives attributed a lot of the good care to having enough staff on site all the time. Relatives commented staff were kind and caring and felt they were kept regularly informed on how their loved one was and if they needed visits from other healthcare professionals. Whilst we received mostly positive feedback from relatives of people living at Clare Mount, our assessment found elements of care did not meet the expected standards of safety and person-centred care. Care records did not accurately reflect people’s care and support needs and there was a lack of person-centred care which meant people were not always treated as individuals.