We carried out a review of the data available to us about Care Quality Services Brighton and Hove on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Quality Services Brighton and Hove, you can give feedback on this service.
Allied Health-Services Brighton and Hove is a domiciliary care agency. It provides personal care to people living in their own homes in the community. On the day of the inspection the service was supporting 60 people with a range of health and social care needs, such as people with a physical disability, sensory impairment or people living with dementia. Support was tailored according to people’s assessed needs within the context of people’s individual preferences and lifestyles to help people to live and maintain independent lives and remain in their homes. Not everyone using Allied Health-Services Brighton and Hove receives the regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
People’s experience of using this service:
People were happy with the care they received and felt relaxed with staff, they told us they were treated with kindness. People said they felt safe, were well supported and there were sufficient staff to care for them. One person told us, “I get on very well with the carers, especially my regular one, I can always rely on her”.
People’s independence was promoted and they told us their needs were met. People had a regular team of care staff who arrived on time and knew them well. One person told us, “They’ve been coming to see me for a while now, I’m happy with them”.
People felt they were offered choice in the way their care was delivered and they had no concerns around their dignity and privacy in their own homes being respected. One person told us, “They say to me ‘what can we do today for you’. I’ve never been so well looked after”.
Staff had received essential training and feedback from people indicated they knew the best way to care for people in line with their needs and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had systems of quality assurance to measure and monitor the standard of the service and drive improvement. These systems also supported people to stay safe by assessing and mitigating risks, ensuring that people were cared for in a person-centred way and making sure the provider learned from any mistakes.
People told us they thought the service was well managed and they received high quality care from dedicated and enthusiastic staff that met their needs and improved their wellbeing. One person told us, “I’m absolutely happy with them”.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: The last rating for this service was Good (published 2 June 2017). Since this rating was awarded, the service has moved premises and re-registered. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected: This was a planned inspection based on the date of registration.
Follow up: We will continue to monitor the intelligence we receive about this service and plan to inspect in line with our re-inspection schedule for those services rated Good. If we receive any concerning information we may inspect sooner.