Archived: Allied Health-Services Durham

Allied Health-Services Durham is a domiciliary care service providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 25 people.

People’s experience of using this service and what we found

People told us they received a good service and felt safe with the support they received from staff. Accidents and incidents were recorded and investigated. Risk assessments were in place. The registered manager and staff understood their responsibilities about safeguarding. Arrangements were in place to protect people from the risks associated with the management of medicines and the spread of infection.

Effective recruitment procedures were in place and there were enough staff employed to meet people’s needs. Staff received appropriate training and supervision to provide care in a person-centred way.

People’s care and support plans were detailed, regularly reviewed and updated. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff had developed caring relationships with people they supported. People were supported to take part in decisions about their care and treatment. Their views were listened to. Staff respected people’s independence, privacy and dignity. People and their relatives were aware of the provider’s complaints procedure and felt confident to raise concerns.

The service was managed by a registered manager who had a clear vision about the quality of care they wanted to provide. There was an effective quality assurance system in place to monitor the quality and safety of the service. There was a focus on continuous improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This is the first inspection of this service which registered with CQC on 18 January 2019.

Why we inspected

This was a planned inspection based on the date the service first registered with CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.