We carried out a review of the data available to us about Care Quality Services Leeds on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Quality Services Leeds, you can give feedback on this service.
Allied Health Services Leeds is a domiciliary care agency, providing personal care to older adults and people with physical disabilities and complex health needs. At the time of the inspection the service was supporting 60 people. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
There were mixed views in relation to the quality of care and support people experienced. Most people told us they felt safe when regular support workers were providing support to them. Staff understood what it meant to protect people from abuse. They told us they were confident any concerns they raised would be taken seriously by the registered manager.
There were enough staff available to ensure people’s care and support needs were met. However, people told us staff did not always arrive on time and were not told in advance of this. People and their relatives told us the same staff did not always support them especially on weekends. The provider recognised this was important to people and told us this was something they would look into. The provider had effective recruitment procedures in place to make sure staff had the required skills and were of suitable character and background. Staff received training which supported them to have the knowledge and skills to do their job well and effectively to meet people’s needs.
Safe procedures were in place to make sure people received their medicines as prescribed. However, audits did not always pick any errors in missed signatures. We spoke to the registered manager who put an action in place on the same day. There were system’s in place to monitor the quality of the service and make improvements when needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to access relevant health and social care professionals to ensure they were getting the care and support they needed to best meet their needs. People were treated with dignity and respect. Staff were committed to promoting people’s independence. Staff supported people to have enough to eat and drink and to access healthcare services when they needed.
People’s care and support was planned and delivered in a way that ensured it met their needs and reflected their preferences. The care records we looked at included risk assessments. They had been devised to help minimise and monitor the risks, while promoting the person’s independence as far as possible.
People knew how to complain and were confident the registered manager would resolve their complaint. People who used the service, relatives and staff could express their views about the service which were acted upon.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This is the first rating for the service since been registered.
Why we inspected: This was a planned inspection.
Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.