We carried out a review of the data available to us about Libertas HBRS on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Libertas HBRS, you can give feedback on this service.
Libertas HBRS is a domiciliary care service. It is registered to provide personal care to people living in their own homes in the community. The service operates across the county of Lincolnshire.
Most of the people who use the service receive short-term, council-funded ‘reablement’ support to regain skills for independent living. The service also provides long-term domiciliary care to some clients who pay privately for this service. At the time of our inspection, 398 people were receiving a personal care service.
People’s experience of using this service
Staff were kind and caring and provided people with warm, person-centred care. Staff understood people’s individual care needs and preferences and used this knowledge to provide people with flexible, responsive support and to achieve agreed reablement goals.
Staff promoted people’s dignity and privacy and supported people to enjoy food and drink of their choice. Care planning systems were effective. Despite the continuing impact of the COVID-19 pandemic, staffing resources were managed safely and effectively to meet people's needs.
Training and supervision systems provided staff with the knowledge and skills they required to meet people’s needs. Staff worked together in a mutually supportive way and communicated effectively with a range of external organisations.
Systems were in place to ensure effective infection prevention and control. People's medicines were managed safely. Staff worked collaboratively with local health and social care services to ensure people had access to any support they required. Staff recruitment was safe.
Staff were aware of people’s rights under the Mental Capacity Act 2005 and supported people to have maximum choice and control of their lives, in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
The provider assessed and managed potential risks to people's safety and welfare. Staff knew how to recognise and report any concerns to keep people safe from harm.
The service was well-managed and well-led. The registered manager and other senior staff provided supportive leadership and were respected and appreciated by their team. A range of audits was in place to monitor the quality and safety of service provision.
Lessons were learned when things went wrong and any complaints were managed effectively. The provider was committed to the continuous improvement of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with CQC on 8 May 2019 and this is the first inspection.
Why we inspected:
This was a planned inspection following registration.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.