203 Hoylake Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statements from this key question. People told us their care was coordinated. People told us they were involved in the development of plans, but some did not feel the review of care plans was as consistent as it could be. Staff described how the team actively seek feedback from people and relatives.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us their care was coordinated. People told us they were involved in the development of plans, but some did not feel the review of care plans was as consistent as it could be. This meant some people felt their feedback on care was not always responded to in a prompt manner.

Staff described how the team actively seek feedback from service users and families regarding experiences of the service and how this forms part of reviews and plans of care.

There were systems in place to support people to provide feedback about their support. For example, people could utilise the providers a complaints process. Recorded reviews were undertaken wither face to face or via the telephone when people were periodically asked about their views of care.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.