We carried out a review of the data available to us about St Edmunds Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about St Edmunds Care, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff who had been trained and were knowledgeable about reporting and acting on any concerns about people's safety and well-being. Risk assessments were in place and staff adhered to these for the management of risks to people's safety. Staffing levels were enough to meet people's needs and recruitment processes were safe. People's medicines were managed safely by staff who had received appropriate training. People were protected from the risks associated with the spread of infection.
People received effective care from staff who had the knowledge and skills to carry out their job roles. People were supported to eat and drink and maintain a balanced diet based on their needs and preferences. People's needs were assessed before they started to use the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff were caring and treated people with respect and dignity. People were encouraged to be independent. They had their privacy and dignity respected. People were involved in making decisions about their care and the support they received. People received care and support which was personalised to their wishes and responsive to their needs. Staff had a good understanding of people's needs, choices and preferences, and were aware of how to meet people's individual needs as they changed. People and relatives felt able to make a complaint and were confident that complaints would be listened to and acted on.
People, relatives and staff felt the management team was approachable and the service was managed well. Staff were aware of their responsibilities in ensuring the quality of the service was maintained. There were effective systems in place to seek people's views and opinions about the running of the service and drive improvements.
We have made a recommendation that the provider reviews how they keeps up to date with changing legal requirements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 21/12//2018 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.