8 December 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Astley General Practice on 8 December 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- Patients said they found it easy to make an appointment with urgent appointments available the same day.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- The practice had clean and good facilities, which were well equipped to treat patients.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
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There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
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There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
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Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
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The provider was aware of and complied with the requirements of the Duty of Candour.
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Information about services and how to complain was available and easy to understand.
We saw a areas of outstanding practice:
The practice works as part of the integrated neighborhood team (INT), the aim is to ensure patients are cared for in the community to help reduce loneliness and ensure the wellbeing of the patients. The practice works closely with other teams in the community for example, district nurses and complex care nurses along with an INT coordinator. Where there are regular updates and events planned for example, Christmas tea parties and Easter bonnet parade have been held in the practice and at the local community hall with support of PPG.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice