We carried out a review of the data available to us about Caring Crew Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caring Crew Limited, you can give feedback on this service.
Caring Crew - Peterborough Office is a domiciliary care agency providing personal care to 49 people. This service is provided to a range of age groups and disabilities including people with mental health needs and people living with dementia.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found.
Sufficient staff with the right skills, supported people to be safe. Staff implemented their knowledge of safeguarding systems well. Staff were recruited safely. Risks were identified and managed well. One person told us, "[Staff] lift me in the hoist and sling. They always do it safely and there are always two staff." Medicines were administered and managed safely Lessons’ learned were shared across the staff team to improve care practise.
People's assessed needs were met by staff whose training and support had given them the required skills. The provider worked well with others involved in people's care. People ate and drank enough. Staff enabled people to access health care and support services. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported support this practice.
Staff provided people with kind, compassionate and thoughtful care. People's privacy and dignity was upheld. People who needed support from an advocate were given this. People had a say in developing their care and how it was provided.
People's care was person-centred and staff enabled people to take part in pastimes, hobbies and activities people were interested in. People's complaints were responded to in line with the provider's policies and to the person's satisfaction. Systems and procedures were in place to support people with end of life care and in a dignified way.
The registered manager was aware of their responsibilities and provided stable and consistent leadership to staff. Staff were supported in their role. People, their relatives and staff had a say in how the service was run. Quality assurance, audits were effective in identifying and driving improvements. The provider worked well with others to provide people with joined up care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This is the first inspection of the service under its current registration.
Why we inspected
This was a planned inspection based on when this provider was first registered with us in December 2018.
You can read the report from our latest comprehensive inspection, by selecting the ‘all reports’ link for Caring Crew - Peterborough Office on our website at www.cqc.org.uk
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.