We carried out a review of the data available to us about Human Support Group Limited - Anderton Place on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Human Support Group Limited - Anderton Place, you can give feedback on this service.
Anderton Place is based within the community of Northwich. People using the service live in flats within the extra care setting. The service supported eight people and employed 11 staff at the time of our inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service
People were protected from the risk of harm and abuse. Clear policies and procedures were in place, staff had received training and felt confident to raise any concerns they had.
Medicines were managed safely by trained and competent staff. Staff had access to medicines policies and procedures as well as best practice guidance. Medication administration records (MARS) were fully completed and regularly audited to identify any areas for development and improvement. Staff had received infection control training and understood how to minimise the risk of infection being spread.
People were supported by staff that had been safely recruited and had received an induction and training suitable for their role. There were enough staff to meet people’s needs and people told us they knew all the staff that visited them.
People’s needs were assessed before they were supported by the service. Each person had a care plan that reflected their personal preferences and daily routines. Care plans held sufficient information to guide staff on how best to meet people’s needs and these were regularly reviewed and updated. People and their relatives spoke positively about the staff and told us they were kind, caring and compassionate. People’s independence was promoted, and they were consistently offered choice.
People’s privacy and dignity was respected. People spoke positively about the service and the staff that supported them. There were audit systems in place that identified areas for development and improvement. Governance systems were in place for the provider to have full oversight of the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 31 December 2018 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.