Background to this inspection
Updated
28 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by an inspector, an Expert by Experience, a specialist advisor and an inspection manager. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. The specialist advisor was a nurse.
Service and service type
Westwood Court is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We reviewed information we had received about the service since the last inspection and sought feedback from the local authority. We reviewed the latest Healthwatch report which provided a positive view about the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan our inspection.
During the inspection
We spoke with nine members of staff including the registered manager, deputy manager, clinical lead, nurses, care staff and activities co-ordinator. We toured the premises and made observations of staff interactions throughout the day to help us understand the experience of people who could not talk to us.
We reviewed a range of records. This included six people’s care records and multiple medication records. We looked at three staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were reviewed.
Updated
28 February 2020
About the service
Westwood Court Care Home is a care home providing personal and nursing care to up to 56 people. At the time of the inspection there were 54 people living at Westwood Court Care home. Care and support were provided in one purpose built building, over two floors.
People’s experience of using this service and what we found
People were protected from abuse and felt safe living at Westwood Court Care Home. Risks associated with people’s individual needs were well managed to reduce the risk of harm. People were supported to take their medicines safely and as prescribed by trained and competent staff. Safe recruitment procedures were followed to ensure that only suitable staff were employed.
People’s care was effective, tailored to their needs, choices and preferences. An assessment of people’s needs was carried out and regularly reviewed to ensure they could be met. Staff received training relevant to their roles. People were supported by staff to maintain their health and well-being with access to a range of health and social care services.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff treated people in a kind and caring way with consideration to dignity and respect. People were able to express their views in a variety of ways and were involved in decisions about their care. People were treated as individuals and without discrimination.
People’s care was responsive to their needs, choices and preferences. Each person had a personalised care plan. There was a wide and varied programme of activities available each day, personalised to people’s preferences. There was a procedure to handle and respond to complaints, people and relatives knew who to speak with if they had any concerns. People’s future wishes for end of life care were discussed and incorporated into care plans.
The service was well-led. Audits and checks were in place to assess and monitor the quality of the service. There was a positive and inclusive culture within the service. The service worked effectively with other agencies and there was a strong focus on continuous learning.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The last rating for this service was good (published 01/09/2018). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This service was registered with us on 15 February 2019 and this the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.