24 February 2020
During a routine inspection
June Home Care Limited, Loughborough and Charnwood area is a domically care agency providing care and support to people living in their own homes in around the Loughborough and Charnwood area. At the time of the inspection there were 35 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
The service was safe. People's risks had been assessed and staff knew how to support people to reduce risks. Medicines were managed safely. If concerns arose such as incidents, accidents or safeguarding, staff knew how to raise these appropriately and ensure that actions were taken as needed. Timely action was taken in response to incidents and accidents to ensure lessons were learnt and reduce the risk of reoccurrence.
Staff had the skills they needed to support people and were well supported. Staff had access to a wide range of training courses which benefited people. Staff were recruited safely and there was enough staff employed to provide people with effective support.
People had enough to eat and drink and where people were nutritionally at risk this was identified, and people were supported appropriately with input from professionals when needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and their relatives were at the centre of planning people's care. People were well supported to express their views and make decisions about their care and support.
Staff had developed positive, caring relationships with people. They were considerate of people's feelings and treated them with respect and dignity. People were supported in a way that enabled them to have a good quality of life. Relatives described staff as often going above and beyond to support people to achieve the best possible outcomes.
The service provided people with personalised care that met their needs and took account of their wishes. The registered manager developed people's care plans with them. If people requested changes to the planned care the registered manager tried to agree to the requested change. Staff supported people to maintain relationships that were important to them and maintain links with their local communities. People knew how they could complain about the service.
People benefitted from a service that had a dedicated registered manager and management team whose experience was used to support people to lead full and meaningful lives. Quality assurance processes were in place and were being further developed to ensure the safety, high quality and effectiveness of the service. The values of the provider were consistently demonstrated by staff in their interactions with people and with each other.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection for this service since they registered with the Care Quality Commission.
Why we inspected
This was a planned scheduled inspection.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.