Six C's Care Agency

Six C’s Care Agency is a domiciliary care agency which provides personal care to people living in their own homes. At the time of our inspection there were 36 people receiving personal care support from the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People’s experience of using this service and what we found

Right Support:

The provider did not always demonstrate that people were supported to have maximum choice and control of their lives or that staff assisted them in the least restrictive way possible and in their best interests; the policies in the service supported good practice but there were not always records in place to evidence this. Staff had essential training but it was not clearly recorded that new staff received induction training.

Right Care:

The service made sure there were enough staff to support people and keep them safe. Staff knew people well and knew the most effective ways to communicate with them. Care was provided in a person-centred and flexible way. People said staff treated them with care and kindness and supported them to follow their own lifestyles.

Right Culture:

The culture at the service was positive. People, relatives and staff said the service was managed in an open, approachable and inclusive way. Staff were complimentary about the values they shared with their colleagues and the supportive team culture this created. The provider needed to develop quality assurance systems to show how the safety and quality of the service was monitored.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 8 January 2019 but was dormant until it became operational on 22 January 2022. This is the first inspection.

Why we inspected

This was a planned inspection of a new service.

Enforcement and Recommendations

We have identified a breach in relation to good governance at this inspection. We have also made a recommendation about how people’s consent to care is demonstrated.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.