Updated 20 November 2020
We undertook a follow up desk-based review of Better Dental Ltd on 12 October 2020. This review was carried out to assess in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The review was led by a CQC inspector.
We undertook a comprehensive inspection of Better Dental Ltd on 23 January 2020 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Better Dental Ltd on our website www.cqc.org.uk.
As part of this review we asked:
• Is it well-led?
When one or more of the five questions are not met, we require the service to make improvements and send us an action plan. We then inspect or review again after a reasonable interval, focusing on the areas where improvement was required.
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 23 January 2020.
Background
Better Dental Ltd is in Rochdale and provides private dental care and treatment for adults and children.
A ramp is provided for people who use wheelchairs and those with pushchairs. On-street parking is available near the practice.
The dental team includes two dentists, three dental nurses, (one of whom manages the practice), one dental hygiene therapist and one receptionist. The practice has two treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the CQC as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Better Dental Ltd is the practice owner.
The practice is open:
Monday 9am to 3pm
Tuesday, Thursday and Friday 9am to 5.30pm
Wednesday 9am to 6.30pm
Saturday 9am to 1pm, (one per month)
During the review we communicated with a manager from the organisation. We looked at practice policies and procedures and other records about how the service is managed.
Our key findings were:
- Legionella risks had been assessed and action taken where necessary.
- Systems were introduced to show relevant patient safety alerts were acted on.
- The systems to identify and manage risks in relation to radiographic safety had been reviewed.
- Systems to audit antimicrobial prescribing and the documentation of care had been improved.