Windsor Court

Updated 18 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience on the first day and one inspector on the second day. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Windsor Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced on both days.

What we did before inspection

We reviewed information we had received about the service since registration. We sought feedback from the local authority, professionals who work with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with 19 people who lived at the home, two visitors, five care workers, the deputy manager, the manager and the area manager. We observed people being supported in communal rooms and looked around the home.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 18 March 2020

About the service

Windsor Court is a residential care home providing personal care to 43 people aged 65 and over at the time of the inspection. The service can support up to 66 people. It is a new purpose-built home with accommodation provided in four units across two floors.

People’s experience of using this service and what we found

People were protected from the risk of harm. There were enough suitably trained staff to meet people’s needs. Robust recruitment procedures were followed. Risks to people’s safety and welfare were identified and managed. People’s medicines were managed safely.

The home was clean and well maintained. The design and décor of the building took account of people’s needs. People had access to a secure garden.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were offered a balanced diet which catered for their needs and preferences.

The service worked well with other agencies to make sure people experienced safe and effective care.

People’s needs were assessed, and care plans included information about their needs and preferences. Staff knew people well and knew how they liked their care to be delivered. Staff treated people well, they were kind and compassionate. People’s privacy and dignity were respected, and people were supported to be as independent as possible.

People were offered the opportunity to take part in a range of social activities in the home and in the local community.

The management team were open and clearly committed to the continuous improvement of the service. People were listened to and complaints were taken seriously.

The provider had system in place to monitor the quality and safety of the service. We saw these were effective in making improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 28 January 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.