We carried out a review of the data available to us about Alina Homecare Bromley on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alina Homecare Bromley, you can give feedback on this service.
Alina Homecare Bromley is a domiciliary care agency. It provides care and support for people living in their own homes and to people living in a purpose-built extra care housing community. Not everyone using Alina Homecare Bromley receives a regulated activity. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. On the day of our inspection the service was providing support to 10 people receiving the regulated activity with a range of health and social care needs.
People’s experience of using this service
People and their relatives spoke positively about staff and told us they were happy with the service they received. There were safeguarding policies and procedures in place and staff had a clear understanding of these procedures. Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people’s care and support needs. Risks to people were assessed to ensure their needs were safely met. The service had procedures in place to reduce the risk of infections.
Assessments of people’s care and support needs were carried out before they started using the service. People received support to maintain good health and were supported to maintain a balanced diet where this was part of their plan of care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff had received training and support relevant to people’s needs.
People were treated in a kind, caring and respectful manner and were consulted about their care and support needs and choices. People knew how to make a complaint if they were unhappy with the service. There were procedures in place to make sure people had access to end of life care and support if it was required.
There were robust effective systems in place to regularly assess and monitor the quality of service that people received. The provider took people, their relatives and staff’s views into account and feedback was used to improve the service. Staff said they received good support from the registered manager and provider. The provider worked well with the local community and health and social care professionals to plan and deliver an effective service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service since the provider registered with the CQC.
Why we inspected
This was a planned inspection based on our inspection programme.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.