Archived: Best At Home Domiciliary Care Services Wimbledon

Best At Home Domiciliary Care Services Wimbledon is a domiciliary care service providing care and support to people in their own homes. At the time of the inspection there were four people receiving personal care support.

People’s experience of using this service and what we found

The service was safe. People were kept safe from harm and were supported by care workers who had been recruited through robust recruitment checks. Risk assessments included ways in which identified risks could be reduced in order to keep people as safe as possible. There were no safeguarding concerns with the provider and staff received appropriate training in how to identify an report any potential forms of abuse. Staff followed appropriate infection control procedures.

Care workers received a through induction and mandatory training when they first started their employment. People received appropriate support in relation to their nutrition and their healthcare needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received good care that was respectful and dignified. Everyone we spoke with was happy with the friendly nature of the care workers. People were supported to maintain their independence and were in control of directing their care according to their needs.

Individual care plans which were reviewed on a regular basis were in place. Care workers delivered care according to written care records. There were no formal complaints that had been received. People were given details about how to complain and were asked if they were happy with the service during reviews.

People and their relatives were happy with the way the service was managed. The provider carried out regular checks which helped to ensure people were receiving good, quality care.

Rating at last inspection

This service was registered with us on 29 January 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk