We carried out a review of the data available to us about Phebdan HealthCare Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Phebdan HealthCare Services Limited, you can give feedback on this service.
Phebdan HealthCare Services Limited is a domiciliary care agency providing personal care to older people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection the service was supporting 17 people.
People’s experience of using this service and what we found
The risk of people experiencing avoidable harm were reduced by the risk assessments in place and the training staff received. The provider carried out the appropriate checks to ensure staff were suitable to provide care and support. People’s medicines were administered safely and staff followed good hygiene practices to protect people from the risk and spread of infection.
People’s needs were assessed and reviewed. Staff were trained and supervised. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to access healthcare services whenever required.
Staff were caring and treated people and their homes with respect. People’s cultural needs were respected and their independence was encouraged. People decided how they received their care.
People received personalised care and support in line with their agreed care plans. Where it was within their care plans, people were supported with social activities. People’s communication needs were met and the provider managed complaints appropriately.
The registered manager audited the quality of the service. People, relatives and staff regularly shared their views about the quality of care being delivered and this was acted upon. The provider worked with others to ensure people’s changing needs were met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 1 April 2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.