9 December 2020
During a routine inspection
Elizabeth House Newquay is a domiciliary service providing personal care for people in their own homes. At the time of this inspection the service was supporting one person with the regulated activity for personal care.
People’s experience of using this service and what we found.
Staff were caring and compassionate.
The service provided person centred care and support. A family member told us, "“They are really good. We plan a month in advance how we want to use our hours. They are very accommodating. We have a consistent team of staff and we meet any new staff before they come to us alone.”
The registered manager had a good understanding of equality issues and the person’s individual preferences.
Staff understood their roles and responsibilities in relation to ensuring the person’s safety. Staff were happy and motivated to provide the best care and support they could. They told us, "“I love my job” and “I was recommended to join this organisation. The manager is such a good ambassador for the service" and ”I really enjoy it."
Risks were identified, assessed and monitored and reviewed appropriately.
The person was supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The person’s care plan was accurate and provided staff with clear and detailed guidance to enable them to meet their needs in a person-centred way.
The person received their medicines as prescribed from staff who had received appropriate training.
Staff were recruited safely and there were sufficient staff to meet the person’s needs. One told us, “I have completed all my induction, done loads of training then I shadowed experienced staff, now I work on my own. I really enjoy it.”
Staff received appropriate training. Staff had the necessary knowledge and skills to meet the person’s needs.
The person was supported to access healthcare services when necessary.
There was a clear management structure and people were clear about their roles and responsibilities.
The registered manager had robust and effective oversight of all aspects of the running of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25/01/2019 and this is the first inspection.
Why we inspected
This was the first planned inspection of this service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.