We carried out a review of the data available to us about Starcover Health & Social Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Starcover Health & Social Care Ltd, you can give feedback on this service.
Starcover Health & Social Care Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of our inspection two people were receiving regulated activity. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using the service and what we found
The inspection was prompted in part due to concerns received about people's safety, we found no evidence people were unsafe. We found safeguarding concerns were raised and recorded. We were assured people received their medicines safely.
Audits carried out by the provider were not always completed. There was no systems in place to improve the safety of the service following accidents or incidents.
We made two recommendations for the provider to review good practice guidance in relation to monitoring accidents and incidents and in relation to effective quality assurance processes.
People told us visits were carried out on time and staff told us they had enough time to support people. Staff told us they felt supported and leaders were approachable. One staff member said " I know the leadership team very well. I can have open honest two-way conversations, I will say if I am not happy.". There were no staff meetings or staff surveys, most relatives told us they felt involved. One relative said. “I fill out forms at least once a year. I have only given positive feedback.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for the service was requires improvement (published 28 February 2020).
Why we inspected
We received concerns in relation people's safety and management of the service. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Starcover Health & Social Care Ltd on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
There were systems in place to monitor quality and safety and equip the provider with an overview of performance. However, this was not robust as audits had not identified issues in relation to management of medicines.
All the family members we spoke with felt their relatives were safe when receiving care and support. Risks to people’s health and welfare were assessed but some improvements were needed to ensure a robust approach.
Staff were recruited safely and followed a comprehensive induction and training programme. Training was managed within the service and was responsive to people’s needs.
All the people were spoke with were complimentary of the care and support their relative received. People said they trusted the service and commented very positively about the reliability and caring approach of staff.
All the people we spoke with praised the assessment and care planning process. One person said the process had gone on for two months due to their complex needs and another said, “They made the whole process of assessment very smooth.”
Care plans were person-centred and included information about what was important to the person and their preferences in the way they received care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
Staff were responsive to people’s health needs and liaised with healthcare professionals as needed. People who used the service and their family members told us staff were very vigilant about spotting when a person was not well, or their condition was deteriorating and took immediate action to address this.
People appreciated the flexible and understanding support the service provided. They said staff considered people’s fluctuating physical and mental health and delivered care appropriately.
People who used the service, their family members and staff gave very positive feedback about the registered manager and other members of the management team.
People said the management team were responsive to their views and took responsibility, and immediate action when things went wrong.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of this service since it’s registration in January 2019.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.