Icare Solutions NW Ltd

Icare Solutions NW Ltd is a domiciliary care service which provides personal care and support to people living at their own home. At the time of our inspection there were two people who were receiving a regulated activity.

People’s experience of using this service and what we found

People using the services of Icare Solutions NW Ltd benefited from a service that was committed to providing safe and high-quality care and support.

People were placed at the heart of their own care and support plan. The service matched care staff with people so that people were supported by a consistent staff team who knew their needs well and shared similar interests.

Staff recruitment process ensured staff were safe to work with people. Risks to people were identified and were managed and mitigated by staff to lessen the risk of harm to people. Staff supported people to retain their independence in order to remain living in their own homes.

Both staff and the management team demonstrated a strong commitment to driving the best outcomes for people, which were guided by people’s own preferences and goals. We received positive feedback from both people who used the service and their relatives about the quality of the care and support they received.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service adopted an open and compassionate culture which was committed to delivering high-quality care to people which was unique to them. Staff understood and shared these values. This was underpinned by effective governance and collaborative working to achieve positive outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 1 February 2019 and this is the first inspection.

Why we inspected

The service has been registered with CQC since 2019 but had been dormant (not actively providing support to people) until earlier this year. We carried out this comprehensive inspection to award a rating for the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.