We carried out a review of the data available to us about Mondonovo Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Mondonovo Care Limited, you can give feedback on this service.
Mondonovo Care Limited (Enfield) is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of the inspection it was providing personal care to seven people.
People’s experience of using this service and what we found
People using the service trusted the staff and felt safe with them. People were involved in decisions about their care and assessing potential risks to their safety. Ways to reduce these risks had been explored and were being followed appropriately.
Staff understood their responsibilities to keep people safe from potential abuse, bullying or discrimination. Staff knew what to look out for that might indicate a person was being abused.
Staff treated people as unique individuals who had different likes, dislikes, needs and preferences. Staff and management made sure no one was disadvantaged because of their age, gender, sexual orientation, disability or culture. Staff understood the importance of upholding and respecting people’s diversity.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff understood the way people expressed their views and the service made sure no one was disadvantaged because of the different ways people communicated.
Everyone had an individual plan of care which was designed with the person, their family or representative. Individual care packages were detailed, and tailor made for each person.
All staff had clear roles and responsibilities and understood the values of the service.
The registered manager was highly visible and motivated staff.
Staff had been trained in the management of medicines and suitable policies and systems were in place. People told us they were satisfied with the support they received to manage their medicines where this was part of their care package.
Staff told us they enjoyed working for the agency and were positive about the support, encouragement and guidance they received from the registered manager.
People who used the service and the staff supporting them had regular opportunities to comment on service provision and made suggestions regarding quality improvements. People told us that the management listened to them and acted on their suggestions and wishes.
People knew how to complain if they needed to and the registered manager asked if people were satisfied and happy with the service on a regular basis. Everyone working at the agency understood the need to be open and honest if mistakes were made.
The service worked in partnership with other organisations to support care provision, service development and joined-up care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 1 February 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on our agreed inspection frequencies for newly registered services. As a result of this inspection the service has been rated 'good'.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.