We carried out a review of the data available to us about He Reigns Healthcare Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about He Reigns Healthcare Services Ltd, you can give feedback on this service.
HE Reigns Healthcare Services Ltd is a domiciliary care service. The service provides personal care to people living in their own homes. At the time of the inspection ten people were receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection some people were receiving support which did not include care and we did not review the care they received.
People’s experience of using this service and what we found
Risks to people, such as those relating to the care they received, were suitably managed. The provider checked staff were suitable to work with people through recruitment checks. There were enough staff to support people safely. Staff followed suitable infection control practices, including the safe use of personal protective equipment (PPE) to reduce the risk of COVID19 transmission, and received training on this. Staff supported people with their medicines safely.
Staff received a suitable induction, in line with national standards, with ongoing training and support on how to meet people’s needs. People were supported to maintain their health and staff were trained to check people’s pressure areas daily where appropriate. People received food and drink of their choice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives were very positive about the staff who supported them and developed good relationships with them. People received consistency of care from staff who knew them well. Staff treated people with dignity and respect. People were involved people in their care and their care plan were based on their individual needs and preferences. The provider listened to and responded to any concerns or complaints which were raised.
A registered manager was in post who understood their role and responsibilities, as did staff. A clear hierarchy was in place and staff felt well supported by the management team. People, visitors and staff told us the service was well-led and the provider engaged well with them. The registered manager had sufficient oversight of the service and carried out a range of checks to ensure standards remained suitable.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 1 February 2019 and this was the first inspection.
Why we inspected
This inspection was prompted in part due to concerns received about infection prevention and control, communication and staff recruitment. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe and well-led sections of this full report.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.