Nisacraftcare

Nisacraft Care is a domiciliary care service providing personal care to people living in their own homes. This includes older people, people with dementia, people with a physical disability, learning disabilities or autistic spectrum disorder and mental health. At the time of our inspection there were 11 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were safe and protected from avoidable harm. There were processes in place to safeguard people from abuse. Staff knew how to report any concerns to the risk of abuse. Risks to people's health, safety and well-being were assessed and support developed to remove or reduce the risk. People received their medicines as prescribed. Staff had access to appropriate Personal Protective Equipment (PPE) such as face masks and disposable gloves and aprons when required. People were supported by staff who had been safely recruited.

People's care needs were assessed and reviewed. Staff completed training to know how to care for people effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had a system of quality assurance checks in place to monitor the safety and effectiveness of the service provided. The registered manager and management team were committed to providing a high standard of care to the people they supported and understood their responsibilities to them. People, their relatives and staff members spoke highly of the registered manager and told us that they were always available and supportive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating last inspection

The last rating for this service was good (published 14 December 2021).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Nisacraft Care Limited on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Nisacraft Care is a domiciliary care service providing personal care to people living in their own homes. They also provide an outreach service to support people to access community facilities and pursue hobbies. At the time of the inspection seven people were being supported by the service, four of which received personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

We received positive feedback in relation to all aspects of the service. Staff demonstrated they understood how to keep people safe using a range of methods and strategies. Risks to people were assessed, identified, and managed appropriately. Relatives and professionals were confident that the service had robust procedures in place to maintain people’s safety.

People received their medication from staff who were trained and competent. Regular audits ensured medication errors were quickly identified and rectified.

Staff followed effective (IPC) practices. Procedures were in place which promoted good infection prevention and control.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with privacy and respect. Staff were conscious that all people were individuals and should be treated as such. People received care that was kind, caring and compassionate. Staff promoted people’s independence and maintained their privacy as much as possible.

No complaints had been received. Effective communication enabled any feedback to be addressed avoiding it elevating to a complaint. Compliments were also recorded.

Although no one was receiving end of life care, staff and management had procedures in place to be able to support people with end of life care, including training and support from other professionals and a local hospice.

The registered manager and the management team understood their responsibilities in relation of their regulatory requirements. Staff and the management team embraced the same open, honest and transparent culture. Following incidents, lessons learnt were identified and shared to help make improvements.

There were good monitoring processes in place and the management team demonstrated a good overall knowledge of the service. The monitoring of the service was effective in driving improvements. The provider worked well with others involved in people’s care to help ensure good outcomes for them. Peoples quality of lives were enhanced because they received individualised person-centred care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 06/02/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration with CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.