We carried out a review of the data available to us about Caremax Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caremax Ltd, you can give feedback on this service.
People’s experience of using this service
There were safeguarding adults’ procedures in place to guide staff. The registered manager and staff had a clear understanding of these procedures. Appropriate recruitment checks took place before staff started work and there were enough staff to meet people’s care and support needs. Where required people received safe support from staff to take their medicines. The provider and staff were following government guidance in relation to infection prevention and control. Staff had received training on COVID 19 and the use of personal protective equipment (PPE). The service had business continuity and COVID 19 contingency plans in place that made provisions for safe care in the event of an emergency.
People’s care and support needs were assessed before they started using the service and care plans were in place to ensure staff could support them safely. Staff received training and support relevant to people’s needs. Where required people received support from staff to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
Relatives and friends told us their loved ones were treated in a caring and respectful manner and they had been consulted about their loved one’s care needs. They knew how to make a complaint if they were unhappy with the service. People had access to end of life care and support if it was required.
There were effective systems in place to monitor the quality of service that people received. Staff said they received good support from the registered manager. The registered manager took people and their relatives views into account through satisfaction surveys and telephone monitoring calls and feedback was used to improve the service. The registered manager and staff worked with health care providers to plan and deliver an effective service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
This service was registered with us on 04/07/2019 and this is the first inspection.
Why we inspected
This was a planned inspection to assess if the provider was complying with our regulations.
Follow-up
We will continue to monitor information we receive about the service in line with our monitoring activity, which will inform when we next inspect the service.