Archived: Westhill Park Care Home

Updated 23 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 10 February 2021 and was announced ten minutes before entering the building. This allowed us to discuss risk factors related to COVID-19 before the inspection commenced.

Updated 23 February 2021

About the service

Westhill Park care Home is a residential care home providing personal care to 45 people aged 65 and over and people living with dementia at the time of the inspection. The service can support up to 66 people.

Westhill Park Care Home is a purpose-built care home which accommodates people across three floors. Each floor has a communal lounge, dining area and kitchen. All bedrooms have private en-suite facilities. There are two lifts operating between floors which also give access to a library, cinema café and bar. There are communal gardens and parking.

People’s experience of using this service

Information around people’s end of life preferences and religion was not consistently in place. Work on this had started and the provider was arranging training for staff where required. People were well supported with bereavement.

People were safe. Systems and processes protected people from the risk of abuse. The home was clean and well maintained with infection control measures in place. Regular risk assessment took place and measures put in place to mitigate risk. Accidents and incidents were monitored and analysed for trends and patterns.

Medicines were managed safely, and people received their medicines when they needed them.

Staff were recruited safely and received regular training and support.

Staff worked in partnership with other healthcare professionals and ensured people had timely access to healthcare when they needed it.

People had choices and enough food and drink and were well supported when needed. Specialist dietary requirements were well communicated and supported.

There was a positive culture and care was person centred with people’s choices and preferences assessed and planned in to care with people and their family’s involvement.

Staff were kind, caring and respected privacy and dignity. People were encouraged to be as independent as possible and were active members of the community. Peoples were supported to maintain their relationships.

There were a range of activities available in the home and in the community. People were involved in the planning of activity.

People knew how to make a complaint and complaints were managed in line with the providers policy and procedure.

Regular audits ensured that the registered manager maintained effective oversight of the safety and quality of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection

This service was registered with us on 8 February 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.