About the service Cathedral House Care Services is a small domiciliary care service run by Huddersfield Christian Fellowship. It provides care and support to people in their own homes, who are from the church congregation, or are connected to the church community. At the time of our inspection the service was supporting eight people.
People’s experience of using this service and what we found
People who used the service and relatives were very complimentary about the care and support provided by Cathedral House Care Services. They told us they received support from a small team of familiar staff, who were friendly, kind and caring.
Staff had developed close relationships with people and knew them well. People were treated with dignity and respect and support was provided in a person-centred way. People were involved in making decisions about their support and involved in reviews to ensure their support plans met their needs and preferences.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff understood safeguarding procedures and had received training in recognising the signs of and types of abuse. Safe recruitment practices were followed to ensure staff were suitable to support vulnerable people. Staff received an induction to the service, training and on-going supervision.
Medicines were managed safely.
There was an open and honest culture at the service and the registered manager showed committed leadership. Staff told us they all worked well together as a team. There was good oversight of the service, with effective systems in place to monitor the quality of support provided and to drive improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This was the service’s first planned inspection. This service was registered with us on 6 February 2019.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.