Enabled Health Limited

Updated 15 April 2023

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Inspection team

This inspection was undertaken by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service short notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be available to support the inspection.

Inspection activity started on 22 March and ended on 23 March 2023.

What we did before inspection

We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people and 3 staff, including 2 care workers and the registered manager. We reviewed 2 people’s care records and 2 staff records. We also reviewed records relating to the management of the service, staff training and policies.

Updated 15 April 2023

About the service

Enabled Health Limited is a domiciliary care agency providing personal care support to people in their own homes. At the time of our inspection 5 people were receiving support. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe care that met their needs. Staff provided support with people’s medicines, as required. There were sufficient numbers of staff to provide consistent care to people. Safe recruitment practices were in place and staff had received appropriate training to ensure they had the knowledge and skills to keep people safe. Staff supported people from the risk and spread of infection through following good infection control procedures. There were processes in place to record and learn from any incidents that occurred.

There was clear and consistent management and leadership at the service. The registered manager met with staff and people using the service regularly to obtain their views on service delivery. There was a regular programme of audits and spot checks to ensure a high quality service was provided that met people’s individual needs. The registered manager was aware of their regulatory duties in line with their registration with the Care Quality Commission. They were working with other domiciliary care providers and the local authority to share ideas and stay up to date with best practice guidance.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 3 December 2021).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.