- GP practice
Crawford Street Surgery
Report from 2 February 2024 assessment
Contents
Ratings
Our view of the service
We carried out an announced assessment of one quality statement, Equity of Access, under the key question Responsive at Crawford Street Surgery on the 28 February 2024. Responsive assessments are remote focused reviews to help us understand what practices are doing to try to meet patient demand and the current experience of people who use these services and of providers. The responsive key question is still rated as good. The service remains rated as good overall. We recognise the great and often innovative work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. These assessments of the quality statement Equity in Access in the responsive key question includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. People can access services when they need to, without physical or digital barriers, including out of normal hours and in an emergency. People are given support to overcome barriers to ensure equal access. The practice understood the challenges to patient access and responded to patient needs.
People's experience of this service
The GP patient survey data regarding access showed a significant positive variation regarding access to the practice by phone. Indicators regarding satisfaction with appointment times, the overall experience of making an appointment and satisfaction with appointments offered were considered comparable to the England average. The practice reviewed the GPPS data in detail, comparing the figures across time and identifying reasons for upward and downward trends and the action to be taken to make improvements. The practice had reviewed and responded to the GP patient survey data and had taken action to improve.