We carried out a review of the data available to us about Silverdale Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Silverdale Care Limited, you can give feedback on this service.
Silverdale Care Limited is a domiciliary care agency providing personal care and support to people living in their own homes. At the time of our inspection, they were providing care and support to four people.
The company is owned and managed by a small team, who also provide the care.
People’s experience of using this service and what we found
People were happy with the care they received. They told us the agency was reliable, they arrived on time and provided personalised care. They had good relationships with the staff and enjoyed their company.
At the time of our inspection, the only staff working at the agency were the registered manager (one of the directors of the company) and the other two directors. Two of the directors provided care to people. Sometimes, they needed extra support and sourced care workers from a recruitment agency. They did not provide training to these staff, who already had a range of training from the recruitment agency. These staff accompanied one of the directors on visits, so were always supervised.
The provider had systems for monitoring the quality of the service, assessing risks and assessing people's needs. People's care was planned, and they were involved in making decisions. People told us they knew the directors well and were happy to raise any concerns they had with them. There were formal systems for responding to complaints and other adverse events, although there had not been any.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22 May 2019 and this is the first inspection.
Why we inspected
The service was inspected based on the date they were registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.