Beaconsfield Dental Practice

We carried out this announced comprehensive inspection on 17 January 2024 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

• The dental clinic appeared clean and well-maintained.
• The practice had some infection control procedures which reflected published guidance.
• Staff knew how to deal with medical emergencies. The majority of appropriate medicines and life-saving equipment were available.
• The practice had some systems to manage risks for patients, staff, equipment and the premises.
• Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
• The practice had staff recruitment procedures which reflected current legislation. However, improvements were needed.
• Clinical staff provided patients’ care and treatment in line with current guidelines.
• Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
• Staff provided preventive care and supported patients to ensure better oral health.
• The appointment system worked efficiently to respond to patients’ needs.
• The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
• There was generally an effective leadership and a culture of continuous improvement.
• Staff felt involved, supported and worked as a team.
• Staff and patients were asked for feedback about the services provided.
• Complaints were dealt with positively and efficiently.
• The practice had information governance arrangements. However, improvements were needed.

Background

Beaconsfield Dental Practice is part of Dr Carol Adeloye, a dental group provider.

Beaconsfield Dental Practice is in Orpington and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 3 dentists, 1 qualified dental nurse, 1 trainee dental nurse, 1 dental hygienist, 1 dental therapist, 1 practice manager, 1 administrator and 1 receptionist. The practice has 3 treatment rooms.

During the inspection we spoke with 1 dentist who is also the practice owner, 1 trainee dental nurse, 1 qualified dental nurse and the receptionist. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Friday from 9am to 5pm.

There were areas where the provider could make improvements. They should:

• Ensure the availability of equipment in the practice to manage medical emergencies taking into account the guidelines issued by the Resuscitation Council (UK) and the General Dental Council.
• Improve the security of NHS prescription pads in the practice and ensure there are systems in place to track and monitor their use.
• Take action to improve audits ensuring they are carried out regularly, have documented learning points and the resulting improvements can be demonstrated.
• Implement protocols for the use of closed circuit television cameras taking into account the guidelines published by the Information Commissioner's Office.