Updated 8 December 2023
We undertook a follow up focused inspection of Denbeigh House Dental Clinic on 22 November 2023. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental advisor.
We had previously undertaken a comprehensive inspection of Denbeigh House Dental Clinic on
27 June 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe and well-led care and was in breach of regulation 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Denbeigh House Dental Clinic on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met we require the service to make improvements and send us an action plan (requirement notice only). We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
- Is it safe?
- Is it well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 27 June 2023.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 27 June 2023.
Background
Denbeigh House Dental Surgery is in Birmingham and provides NHS and private dental care and treatment for adults and children.
There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with specific needs.
The dental team includes 2 dentists, 5 dental nurses, 1 dental hygienist, 1 dental therapist, 2 receptionists, 1 customer liaison manager, 1 head of operations, 1 visiting oral surgeon and 1 visiting implant surgeon. The practice has 6 treatment rooms.
During the inspection we spoke with 1 dentist, 5 dental nurses, the dental therapist, the dental hygienist, 2 receptionists, the customer liaison manager and the head of operations. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open: Monday to Friday from 8.30am to 5.30pm.
There were areas where the provider could make improvements. They should:
- Take action to ensure clinicians record in the patients’ dental care records or elsewhere the justification for taking X-rays, a report on the findings and the quality of the image in compliance with Ionising Radiation (Medical Exposure) Regulations 2017.