The Care Quality Commission
  • Doctor
  • GP practice

Acton Lane Medical Centre

Overall: Good read more about inspection ratings

253 Acton Lane, London, W4 5DG (020) 8995 5706

Provided and run by:
Acton Lane Medical Center

All Inspections

10 January 2024

During an inspection looking at part of the service

We carried out a targeted assessment of Acton Lane Medical Centre in relation to the responsive key question. This assessment was carried out on 10 January 2024 without a site visit. We rated the key question of responsive as Good.

As the other domains were not reviewed during this assessment, the rating of good will be carried forward from the previous inspection and the overall rating of the service will remain Good.

Safe - good

Effective - good

Caring - good

Responsive - good

Well-led - good

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Acton Lane Medical Centre on our website at www.cqc.org.uk

Why we carried out this assessment

This inspection was a targeted assessment of the key question of responsive.

How we carried out the assessment

This inspection was carried remotely. This included:

  • Conducting staff interviews using video conferencing.
  • Requesting evidence from the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we carried the assessment
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • Patients could access care and treatment in a timely way.
  • The provider held local events to raise patient awareness in respect of cancer screening, childhood immunisations and healthy lifestyles.
  • The provider identified areas where patients required further information and produced leaflets and posters to meet this need.
  • National GP patient survey results relating to access were above national averages.
  • The provider had systems in place to monitor patient feedback and identify areas for improvement. Improvement plans were implemented in response to these activities.
  • Complaints were satisfactorily handled in a timely manner.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

18 February 2020

During a routine inspection

We carried out an announced comprehensive inspection at Acton Lane Medical Centre on 18 February 2020 as part of our inspection programme. This inspection looked at the following key questions:

  • Is the service safe?
  • Is the service effective?
  • Is the service caring?
  • Is the service responsive?
  • Is the service well-led?

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall.

We have rated this practice as good for providing safe, effective, caring, responsive and well-led services. We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centred care.

We also rated the practice as good for providing services for all population groups.

The areas where the provider should make improvements are:

  • Tailor any risk assessment to the specific circumstances of the practice to ensure the agreed outcomes are reliable and safe.
  • Incorporate and document advance care planning in relevant care plans or patients’ preferences should they not wish to discuss this.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care