We carried out a review of the data available to us about YourLife (Virginia Water) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about YourLife (Virginia Water), you can give feedback on this service.
Your Life Virginia Water is a care agency supporting older people with health and care needs who live in their own flats in specialist extra care housing in Augustus House in Virginia Water. At the time of the inspection two people received support with the regulated activity of personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received support tailored to their individual needs and risks from staff who knew them well. Where required, staff were trained to support people safely with their medicines and risks to people were addressed to provide them with additional support. Staff knew how to protect people from abuse and neglect. The provider had effective safeguarding systems in place.
There were enough staff employed to provide people with care in line with their assessed needs. The registered manager monitored care visits and ensured staff could access management support in case of any emergencies. The provider had safe systems for recruiting new staff.
People received person-centred support provided by staff who shared the service values of promoting people’s independence, dignity and respecting their choices. People were involved in their care and staff promoted their choices. Staff supported people to enable contact with families, access healthcare services and enjoy social interaction and activities that matched their preferences.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well-managed. The registered manager regularly supported staff with training and supervision and completed audits and checks in key areas of the service. We saw improvements were made when issues were identified. People and their relatives told us they felt listened to and found the management to be approachable, open and transparent. Staff told us they felt supported by the provider.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28/02/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered with CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.