Arden Forest Ultrasound

Updated 18 May 2022

Arden Forest Ultrasound is operated by Arden Forest Ultrasound Ltd. The service opened in 2019.

The service provides diagnostic imaging services as part of a subcontract to the NHS. There has been a registered manager in post since the service opened in 2019. The service primarily serves the communities of the West Midlands. It also accepts adult patient referrals from outside the area and private patient referrals.

Between 1 March 2021 to 28 February 2022, the service undertook approximately 2000 NHS scans and 282 private scans.

The service does not treat people under the age of 18 years.

This is the first inspection of the service since it was registered in 2019. We carried out an unannounced inspection using our comprehensive inspection methodology.

Arden Forest Ultrasound is registered with the CQC to carry out the following regulated activities:

Diagnostic and screening procedures

Updated 18 May 2022

This was the first inspection of this service.

We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service knew how to manage safety incidents well and learn lessons from them.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Services were available to support timely patient care.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People accessed the service when they needed it and did not have to wait too long for a diagnostic procedure.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 18 May 2022