We carried out a review of the data available to us about Ontime Response Healthcare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ontime Response Healthcare Limited, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 1 person was receiving support with personal care.
People’s experience of using this service and what we found
There were systems and processes in place to safeguard people from potential harm. Staff completed training about safeguarding and knew how to report abuse. Risks to the person using the service were assessed and strategies were put in place to reduce the risks.
There were safe infection control procedures in place including enough supplies of personal protective equipment (PPE) for staff. There were systems in place to ensure if it was required people received their medicines safely and as prescribed. The person using the service was supported by regular, consistent staff who knew them and their needs well.
The provider ensured that lessons were learned when things went wrong, so that improvements could be made to the service and the quality of care.
Staff and volunteers received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care.
The person’s needs and choices were fully assessed before they received a care package. Their care plan included information needed to support them safely and in accordance with their wishes and preferences. The person using the service was supported to eat and drink enough to meet their dietary needs.
The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider involved the person and their relatives in the care planning process and reviews of their care where possible. The provider had a complaints procedure which was accessible to the person and their relative, so they knew how to make a complaint. There had not been any complaints received at the time of our inspection, but systems were in place to address and investigate complaints.
The service had good governance systems in place to ensure all aspects of the service and quality of care provided were continuously assessed and monitored. A range of audits were in place to monitor the quality and safety of service provision.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 05 March 2019 and this is the first inspection.
Why we inspected
This was a planned inspection following registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.