We carried out a review of the data available to us about Emerald Green Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Emerald Green Care, you can give feedback on this service.
People’s experience of using this service and what we found
There were sufficient staff to meet people’s needs and safe recruitment practices were in place. Staff assessed and managed risks to people’s safety and welfare. Staff understood the level of support people required with their medicines and adhered to safe medicines management. Staff were knowledgeable in safeguarding vulnerable adults. Incidents were recorded and learnt from. Staff adhered to infection control and prevention procedures.
People were supported by staff that had the knowledge and skills to undertake their duties. Staff received regular training and comprehensive supervision. Where people required it, staff gave people support with their nutritional and health needs. People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff involved people in decisions about their care and respected their opinions. They treated people with dignity and respect and looked after them well. Staff supported people to be as independent as possible.
People told us they received high quality care and they appreciated the support their care workers provided. Clear, detailed and accurate care and support plans were in place, and daily communication logs showed people were supported in line with those plans. Staff adhered to the accessible information standard and would provide information in different formats if this was required. A complaints process was in place and we saw complaints were investigated and handled appropriately.
The registered manager was aware of their responsibilities and had implemented robust procedures to review the quality of service delivery. There was a dedication to continuous improvement and where concerns were identified these were addressed. Staff worked with other health and social care professionals to improve practices and provide coordinated care. The registered manager adhered to their CQC registration requirements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22 February 2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.