About the service Limitless Care Limited is a small, family-run domiciliary care agency providing personal care to people in their own houses and flats in Huddersfield and surrounding areas. Six people of different ages were using the service at the time of the inspection.
People’s experience of using this service and what we found
People’s experience of using the service was very positive. People and relatives praised the personal touch and supportive approach this small team adopted in their care. Comments included, “You could not meet a nicer couple of people”, “They are amazing” and “When Limitless stepped in, I was struggling, they rescued me.”
Very positive examples of care had been achieved by the service. The provider was dedicated to making a difference for people and their relatives, to welcome and respect their diversity and support people’s independence for as long as possible. To help the service going forward to exceed the characteristics of good with consistency, some development was needed. Particularly in a growing service, some record-keeping and governance systems needed to be developed. We made a recommendation regarding risk assessments and related record-keeping.
People were supported by a reliable, consistent staff team that knew their needs well. Care plans supported this and explained people’s needs, preferences and backgrounds. We considered that at times staff’s good person-centred knowledge could be reflected in more detail in care plans.
Through current hands-on involvement of managers in peoples’ care and working in a small team, communication with people, relatives and staff was well supported and effective. People and relatives told us they had no reason to complain and that managers had resolved any issues they had raised.
Staff worked effectively in partnership with people, relatives and other professionals to achieve good outcomes. People were supported to have maximum choice and control of their lives and staff supported /did them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22 February 2019 and this is the first inspection.
Why we inspected
This was a planned visit in line with our inspection programme.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.