We carried out a review of the data available to us about Chalk Hills Healthcare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Chalk Hills Healthcare Ltd, you can give feedback on this service.
Chalk Hills Healthcare Ltd is a domiciliary care service providing personal care to people living in their own homes. At the time of the inspection, eight people were being supported by the service.
People’s experience of using this service and what we found
People said they received good care and they were supported well by staff to meet their needs. People and relatives said staff were kind, caring, friendly, and provided care in a respectful manner. Everyone said the service was good and they found the registered manager to be approachable and responsive to suggestions for improvements. One relative said, “I’m happy for them to continue providing care to [person]. They are very lovely people and I get on with them.”
People received safe care and they were protected from harm. Staff knew how to identify and report concerns. Potential risks to people’s health and wellbeing were managed well. Staff were recruited safely and there were enough staff to provide safe care. People were supported to take their medicines safely. Lessons were learnt from incidents to prevent recurrence. Staff had the right equipment and skills to prevent the spread of infections.
Staff had been trained well to meet people's needs. Their competence to support people well was regularly assessed. Where required, people had been supported to have enough to eat and drink. Staff supported people to access healthcare services when required. This helped people to maintain their health and well-being.
Staff were respectful in how they interacted with people and supported them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
People received personalised care to meet their needs. Care plans contained enough information about people’s needs which guided staff on how to support people well. Complaints were followed up and improvements made when required. The registered manager was going to do more to keep a record of people’s wishes about how they wanted to be supported at the end of their lives.
The provider had systems to assess and monitor the quality of the service. The registered manager and staff were motivated to provide the best service they could for people and their relatives. They were keen to learn and take steps to further improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 19 March 2019 and this was the first inspection.
Why we inspected
This was a planned inspection based on the registration date.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.